Lessons in customer service – Poor service Dominican style

My wife and I recently went to the Dominican Republic with another couple and stayed at the Riu Bachata. The resort itself was beautiful and lived up to its five star billing. The food was hit and miss depending on the day, meal time, and which buffet you attended. What really surprised me though was some of the employees who worked there. Most were very pleasant and helpful, a few were indifferent but the most shocking was the front desk staff. These people were in desperate need of a copy of “Customer Service for Dummies”. Continue reading “Lessons in customer service – Poor service Dominican style”

Survivor 20 – Heroes vs Villains Episode 1

For those of you who aren’t aware of this I am a huge Survivor fan and it’s one of the few television programs I watch religiously. I’m very excited that Survivor 20 started this evening and it’s probably the best first episode of any of the seasons that I’ve watched. Last season the series was weak until the merge happened and you had Russell and his followers wreaking havoc. But this season with all known entities in the game, its going to be very interesting. Continue reading “Survivor 20 – Heroes vs Villains Episode 1”

@DrMarcNCharlie – My three reasons for starting my own business

A recent comment on Twitter from @DrMarcNCharlie inspired this post. They asked what the three top reasons are for entrepreneurs starting their own business. Having read posts by other entrepreneurs I have found my own reasons are very similar to those who have gone on to start their own businesses. Here are my three reasons and a little bit of background. Continue reading “@DrMarcNCharlie – My three reasons for starting my own business”

Your Twitter profile has five seconds to impress me… starting now!

I have been attempting to grow the number of people I connect with through Twitter and as conversations and mentions happen, I get an influx of new followers. I am a bit backlogged at the moment reviewing all the great new Tweeters who are now following my account but I swear that I am working on it.

Unfortunately I don’t follow everyone back but do review everyone’s account. Your Twitter profile page is what I use to make that decision and the longest I generally take is about five seconds to decide whether your tweets are going to be of importance to me. Continue reading “Your Twitter profile has five seconds to impress me… starting now!”