My wife and I recently went to the Dominican Republic with another couple and stayed at the Riu Bachata. The resort itself was beautiful and lived up to its five star billing. The food was hit and miss depending on the day, meal time, and which buffet you attended. What really surprised me though was some of the employees who worked there. Most were very pleasant and helpful, a few were indifferent but the most shocking was the front desk staff. These people were in desperate need of a copy of “Customer Service for Dummies”. Continue reading “Lessons in customer service – Poor service Dominican style”